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FAQ

FAQ2017-08-30T21:59:48+00:00

FAQs 52017-08-30T21:57:00+00:00

What does PartyMojo do?

We are an event company specialising in planning and providing services to  kids events and birthday parties. We also manufacture and wholesale pre-packed Popcorn and Candy Floss.

I’m still confused after browsing your website, what should I do?

Don’t worry! Simply contact our friendly sales staff for assistance!

Phone:
Office line: 65696992
Mobile: Preddy 65696992 / Jason 90021778
After office hours: Jason 90021778 / Christie 94306257

Email Enquiry:
Email: [email protected] / [email protected]
Office Hours: 10am – 6pm Mon to Fri

Meet-ups:
Free consultation at our office is available during office hours. Simply call / email us for an appointment! For meet ups outside of office hours and outside of our office, it will be chargeable at $50 per 1 hour session.
Office address: 2 Jurong East Street 21 #05-27F / #04-28F IMM Building Singapore 609601
Office Hours: 10am – 6pm Mon to Fri

Why are all the prices on the website? 

PartyMojo aims to have transparent and clear prices so that our customers can be one step closer to decision making in the complicated party planning process!

Why are the Magic Show prices not on the website?

Although PartyMojo aims to have all our prices on the website, there is a great variation in Magic Show prices as it is very dependant on the Magician who is performing and also the nature of the event. Please contact us to find out more and rest assured that our packages are fairly priced! Our friendly sales assistant will try our best to arrange suitable Magician for your event!

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I have hired your photography services, how can I obtain my photos?

We will contact you within 5 working days for the delivering of your photographs. Our operations crew will call or email you to get your address and post it out soonest possible.

How can I feedback with regards to my event?

Please feel free to get in touch with your sales personnel for any feedback on your event.

For general feedback, please email [email protected]

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Whom should I contact on the day itself?

Upon confirmation of the manpower on our side for your event, you will receive an email including the point of contact of the event IC appointed to your event.

Can I transfer the money to your account after the party?

Due to past unfortunate incidents, our company has since disallowed payment after event. Remaining balance payment should be made in cash or cheque by the customer.

Whom should I make the balance payment to?

You can make the payment to any of our PartyMojo Staff or In-charge. In the event that no PartyMojo staff was at scene, you can make the balance payment to the respective entertainer.

Upon payment, you will receive an electronic payment receipt from PartyMojo on the next working day.

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How can I book?

You can either

1) Call us @ 65696992 during office hours

2) Message us at our sales number after office hours

3) Click on the enquire button under each service/package

4) Email us at [email protected]

to make a booking. Our sales staff will follow up immediately.

What is the booking procedure?

Our booking procedure is very simple, just let us know the event details and we will get back to you within 4hrs with the invoice! For more information on the booking process, please click here.

booking process

What information do you need?

In most cases, we need Name, Email, Address and contact number and our sales staff will take it from there.

Do I need to pay any deposit?

Yes for all private events, a 50% deposit is required. Remaining payment can be paid on event day through cash or cheque.

For corporate / RC / CC / school events, if you are unable to make a 50% deposit, we will simply require you to endorse on our quotation to confirm the event.

How can I pay deposit?

Payment can be made through cash deposit, bank transfer or credit card payment. For credit card payment, an additional C.C surcharge of 3.5% applies. Our sales staff will guide you through the process for payment through PayPal if this option is chosen.

Will you guys really come after I made the deposit?

Rest assured PartyMojo Singapore is a fully legitimate registered company in Singapore. All orders are also accompanied by an electronic invoice.

Having done over 600+ kids birthday parties, you can be assured that we will always fulfil our promise and turn up punctually every time.

Can I make a booking for a very last minute event?

You shouldn’t be reading this now! Give us a call immediately and PartyMojo will try our best arrange it for you*

*Subject to availability*

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I’m planning an event/party, how can I reach out to PartyMojo?

There are various ways to reach out to us. We are contactable mainly through email, phone, and meet ups!

Email Enquiry:
We will respond to email within 12 working hours (normally within 1 – 3 hours  during office hours)
Email: [email protected] / [email protected]
Office Hours: 9am – 6pm Mon to Fri

Meet-ups:
Free consultation at our office is available during office hours. Simply call / email us for an appointment! For meet ups outside of office hours and outside of our office, it will be chargeable at $50 per 1 hour session.
Office address: 2 Jurong East Street 21 #04-33V IMM Building Singapore 609601
Office Hours: 9am – 6pm Mon to Fri

Phone:
Office line: 65696992 / 65696998
Mobile: Yolanda 81606622 / 81606655
After office hours: Jason 90021778 / Christie 94306257

Can you meet me at the event venue for site recee?

Yes we can, subject to a one-time transportation cost of S$50/-. We do recommend our clients to send in pictures of the event venue. Alternatively, a meet up can be arrange at our office at IMM Building, Jurong East.

Do you have party samples in your office that I can see?

No, we do not keep samples in our office. However, we do have many beautiful recollections of our parties in digital format. Please feel free to approach our friendly sales staff for past portfolios.

What is the event flow on the day of party?

Each package has different event flow. PartyMojo’s sales staff will recommend you the best suitable event flow for your party and at the same time cater to your needs.

These event flow will be confirmed again upon booking and invoicing.

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